LEADING THE WAY THROUGH COMMUNICATION : The Production Room

About Us

At Customer Service International 101 Incorporated, we are focused on providing excellent customer services and outbound selling with the highest levels of customer satisfaction – we will do everything we can to meet your expectations.
On our well-experienced agents, we’re sure you’ll be happy working with us. Look around our website and if you have any comments or questions, please feel free to contact us. We hope to see you again! Check back later for new updates to our website. There’s much more to come!

Why Us?

We have the technical as well as the hands on management to respond to your needs and to handle unexpected spikes. CSI101 Inc. has been scheduled 24/7/365 with many active agents.

CSI101 Inc.can communicate with your clients in a variety of ways including voice, e-mail, text and chat on the web.

CSI101 Inc. has automatic call distribution (ACD) capable of skill based routing and station routing as well.
CSI101 Inc. can handle customer care with the care you would want your clients to have. This is accomplished with technology and training. Answers to question are programmed in the scripts in a way that provides immediate access to correct answers. Nobody has to wing it.

We monitor all calls 24/7 for quality with our CALL LOGGING system.

We have the flexibility to combine live voice and IVR. Some calls can be handled very economically with voice recognition IVR and if necessary transferred to a live agent.

Our General training enables fast learning for a new agents.

We are continuously innovating and upgrading our equipment.

CSI101 Inc. has its own backing up system for the Light, A/C, and other important things.

Our hiring, testing and training methods, when combined with the technology available to agents on the phone, make high quality achievable and consistent. We can provide answers to callers questions without delay.

You can call in and listen to your calls which will enable you to suggest changes or assure that your calls are being handled the way you want them to be.

Tuesday, October 7, 2014

The Production Room

No comments:

Post a Comment

Blog Archive